Frequently Asked Questions
How many charms does a locket hold?
The large locket holds about 15 birthstones, and the small holds about 7. As far as other charms, this depends on the size of the charms that you choose as they vary in size. The large locket fits about 7-10, while the small fits about 4-6 charms. Feel free to send us an email through the CONTACT page with the list of charms that you're thinking, and we'll let you know if they will fit.
What is a locket made of?
Each necklace is made of a high-grade stainless steel. The charms are glass, stainless steel and enamel.
What exactly is a Glass Locket?
Glass lockets are magnetically-closing lockets made of stainless steel and glass that hold little "floating" charms. The great thing about them, is that you can customize your locket to make it exactly the way you want it. You can have charms that represent your loved ones, such as their birthstones, or create a locket that expresses your interests and hobbies. The possibilities really are endless. Your locket can be worn with pride - a true keepsake representing you and you can open it and change up your charms as often as you wish! Since the locket is magnetic, you can change your charms to suit your mood, outfit or season. Also, as you change and grow, so can your locket.
How do I care for my Glass Locket?
Lucy's Lockets can be cleaned with a simple dry cloth. We provide a quality product, however, please handle with care. Our lockets are not intended for young children, as they are made of glass and contain small charms and can be opened, even by tiny fingers. Additionally, they can break if not handled properly. Please use care when inserting charms or handling.
Always remove your jewelry before being in contact with water as Lucy's Lockets are not waterproof. As well, remove your necklace when using harsh chemicals or applying beauty products
What payment methods do you accept?
We accept the following: MasterCard, Visa, Paypal & E-mail Money Transfers. If picking up, we accept cash only.
What is your exchange/refund policy?
If you are not completely satisfied with your purchase, you may exchange or receive a refund within 30 days for any unworn items, minus the cost of shipping and handling. A longer exchange/return policy will be offered during Christmas. All merchandise must be returned in original Lucy's Lockets packaging to be eligible. Any additional questions may be directed to firstname.lastname@example.org
Where does Lucy's Lockets ship to?
We are located in Hamilton, Ontario and offer free local pick-up to all customers. We also ship worldwide.
How long will it take to receive my order?
Upon checkout, you do have the option of choosing different shipping methods. Regular postage will take up to 10 days to deliver once shipped (within North America), while Express service will take 3-5 days. Please allow up to 7 days for your locket to be made and shipped out. Custom stamped plates may take a couple of extra days to be shipped. Please let us know if you require the locket sooner and we will work with you to get it to you in time.
If I have questions regarding my order, who should I contact?
All questions and concerns should be sent to email@example.com. While we are usually quick to respond, please allow 24-48 hours for a direct reply.